Privacy Policy

Your privacy is important to us. This Privacy Policy describes how RAAH (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you visit or make a purchase from our website.

1. Information We Collect

We may collect the following types of information:

Personal Information – Name, Email, Phone Number, Shipping/Billing Address
Payment Information – UPI, Card, or Bank details (processed securely through third-party payment gateways; we do not store full payment data)
Order History – Products purchased, transaction amounts, preferences
Device & Usage Data – IP address, browser details, pages visited, via cookies

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Communicate regarding order updates, shipping, returns
Provide customer support via Email or WhatsApp
Improve our website experience & product offerings
Send promotional content only if you opt-in

3. Cookies & Tracking

Our website may use cookies to enhance user experience. You can choose to disable cookies in your browser settings, but certain features may not function properly.

4. Data Sharing

We do not sell or trade your personal information.
We may share limited data only with:

Courier partners (for delivery)
Payment gateways (for processing transactions)
Analytics tools (for website performance)

All third-party partners are bound to maintain data confidentiality.

5. Data Security

We follow industry-standard security measures to protect your data. However, no online platform is 100% secure — by using our website, you accept this risk.

6. Your Rights

You may:

Request access, update, or deletion of your personal data
Opt-out of marketing messages at any time

To make a request, contact us at raahculture@gmail.com or WhatsApp +91 8976283310.

7. Retention of Data

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices.

9. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.

Privacy Policy – RAAH