Refund & Cancellation Policy

At RAAH, we strive to ensure a seamless shopping experience. Since most of our products are Made to Order and handcrafted, we follow a structured and fair system for refunds, returns, exchanges, and cancellations.

1. Eligibility for Refunds & Returns

We accept returns and exchanges on all orders within 5 working days of delivery.
The item must be:
- Unused and unwashed
- In its original packaging
- With all tags and labels intact

Any sign of wear, perfume, damage, or alteration will make the return ineligible.

2. How to Request a Refund or Exchange

To initiate a return:

📩 Email us at raahculture@gmail.com
📱 Or WhatsApp +91 8976283310
Include your Order ID + Reason for Return (with photos/videos if defect-related).

Once approved, we will arrange pickup or provide return instructions.

3. Refund Processing

Refunds will be issued either as:
- Original Payment Method (UPI / Card / Netbanking), or
- Store Credit / Coupon Code (based on your preference)
Refunds are processed within 7-10 working days after receiving and inspecting the returned product.

4. Non-Refundable Situations

Refunds/Exchanges will not be accepted if:

The return request is raised after 5 working days
The item is used / washed / damaged / missing tags
The order was for a customised or altered product (unless damaged)

5. Cancellation Policy

Since we begin processing your order immediately:

Orders cannot be cancelled after confirmation.
Address change or corrections may be accepted within 2 hours of placing the order, subject to approval.
RAAH reserves the right to cancel any order due to payment failure, invalid address, or suspected fraud. In such cases, a full refund will be issued.

6. Exchange Policy (Size / Style / Preference)

If you wish to exchange your item for a different size or style, you may request an exchange under the same 5-day return window.

One free exchange per order may be allowed (based on location and stock availability).
Shipping charges may apply for multiple exchanges.

7. Damaged or Incorrect Orders

If you receive a damaged or wrong product, please send an unboxing video along with your request. We will replace it at no extra cost or offer a full refund.

8. Contact for Support

For any return, exchange, or refund-related assistance:

📩 Email: raahculture@gmail.com
📱 WhatsApp: +91 8976283310

Refund & Cancellation Policy – RAAH